We welcome your feedback on ONIT Surf. Whether you've spotted a problem with one of our webcams, have a suggestion for improving the service or wish to raise a concern, we'd like to hear from you.
Please use our feedback form below so we can keep a record of your enquiry and respond appropriately.
How We Handle Complaints
We take formal complaints seriously and aim to consider each matter fairly and consistently.
We aim to acknowledge formal complaints within five working days and provide a substantive response within 15 working days, where reasonably practicable. More complex matters may require additional time, in which case we will endeavour to provide an update.
To ensure concerns are properly documented, formal complaints are generally handled through written correspondence rather than telephone calls or social media.
For privacy or data protection matters, you can also contact dpo@onitsurf.com. Data protection requests are handled in accordance with applicable law.